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NYC Weather Update

Our Broadway shows are scheduled to play as planned in the coming days.

If you are sure you are unable to attend the performance for which you currently hold tickets: please contact your original point of purchase to request a refund or exchange as soon as possible before the performance start time.

  • Ticketmaster buyers may go to My Account, then My Tickets; click See Details on the ALADDIN performance; choose Contact Us and then Email Us, and then follow the prompts from there.
  • Those who purchased in-person at the box office may call (212) 282-2900; the box office can ONLY assist with tickets purchased in-person at the New Amsterdam Theatre.

If you miss your performance and/or are not able to complete a refund or exchange by the performance time, contact us to inquire about the possibility of “past dating” your tickets into a future performance. One of our team members will reply within a few business days. Thank you for your patience, and please note that multiple messages or contacts will delay our response times.