Accessibility Information
New Amsterdam Theatre • New York City
Accessible Seating and Related Information
Specially priced tickets are available for wheelchair users. Patrons who use a wheelchair are permitted to purchase one additional ticket for their companion. Wheelchair seating and companion seats are sold on a first-come, first-serve basis at the theatre box office, by calling 212-282-2900. Please be sure to inform the Box Office representative of your seating needs when purchasing tickets. This theatre has elevators to all levels.
- Wheelchair Accessible Restroom: The New Amsterdam Theatre is equipped with one wheelchair accessible restroom on the Orchestra level (house left), as well as wide stalls in the male and female restrooms on the Mezzanine level. A separate wheelchair accessible restroom is also available on the mezzanine and balcony levels.
- Seat Accessibility: There are designated wheelchair and companion seating in the rear of the Orchestra and Mezzanine sections. These locations are the ONLY ones that do not involve steps.
- Services for Guests with Disabilities: Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to their seats.
- Click here to view the New Amsterdam Theatre Accessibility Map.
Guide Dogs and Service Animals
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.
Assistive Listening
Headsets for sound augmentation are available at the theatre. For guests with Tele Coil, T-Coil Loops are available. If planning for a Group or you’d like to make a reservation in advance, please click here or call 212-757-5679, option 1.
Audio Description
On-demand pre-recorded audio description is available for every performance through devices available free of charge that can be checked out at a kiosk in the theatre’s main lobby. Please ask an Usher or House Manager for assistance. If planning for a Group or if you’d like to make a reservation in advance, please click here or call 212-757-5679, option 1.
In an effort to be economical with audio description during the performance, we provide pre-show notes that describe the scenery and characters in detail. These pre-show notes are played on loop in the 30-minutes prior to the performance. Click here to listen to the pre-show on your own time.
Captioning
On-demand closed captions are available for every performance through I-Caption devices, available free of charge, that can be checked out at a kiosk in the theatre’s main lobby. This fully automated system displays dialogue, lyrics and sound effects on a handheld display. Please ask an Usher or House Manager for assistance. If planning for a Group or if you’d like to make a reservation in advance, please click here or call 212-757-5679, option 1.
In partnership with the Theatre Development Fund, we are happy to offer an open captioned performance on an annual basis. Click here to learn more.
ASL Interpretation
In partnership with the Theatre Development Fund, we are happy to provide ASL interpretation of Aladdin on an annual basis. Our next ASL interpreted performance has not yet been scheduled. Click here to learn more about TDF’s scheduled performances. If you would like to request interpretation for an upcoming performance, please submit a request using this form. Due to the availability of our interpreters, we please ask that all requests be made more than 90 days before your performance. ASL interpreted performances are scheduled based on the availability of our interpreters and available seating options within the theatre. We cannot guarantee availability for your selected performance date, however we will do everything we can to accommodate your request for your performance or help make arrangements to attend a future ASL interpreted performance.
Special Effects Warning
Please be advised that theatrical smokes, fog effects, pyrotechnics, strobe lighting, and loud noises are used during the performance.
Sensory-Friendly
While all guests are welcome to attend any performance, we are happy to offer sensory-friendly performances on an annual basis through our partnership with the Theatre Development Fund. These performances offer slight modifications to sound and lighting, downloadable resources and supports, reduced ticket prices, and specialized staffing. To learn more visit: TDF Accessibility Webpage.