Information For Guests With Disabilities
New Amsterdam Theatre • New York City
Policy for our Guests with Disabilities
Specially priced tickets are available for wheelchair users. As a courtesy, patrons who use a wheelchair are permitted to purchase one additional ticket for his or her companion. Wheelchair seating and companion seats are sold on a first-come, first-serve basis at the theatre box office or by calling 212-282-2900. Please be sure to inform the Box Office representative of your seating needs when purchasing tickets.
- Wheelchair Accessible Restroom: The New Amsterdam Theatre is equipped with one wheelchair accessible restroom on the Orchestra level (house left), as well as wide stalls in the male and female restrooms on the Mezzanine level. A separate wheelchair accessible restroom is also available on the mezzanine and balcony levels.
- Seat Accessibility: There are designated wheelchair and companion seating in the rear of the Orchestra and Mezzanine sections. These locations are the ONLY ones that do not involve steps.
- Services for Guests with Disabilities: Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to their seats.
- Click here to view the New Amsterdam Theatre Accessibility Map.
Policy on Guide Dogs and Service Animals
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.
Assistive Listening / Audio Description/Caption Devices
Assistive Listening Devices
Headsets for sound augmentation are available at the theatre. For guests with Tele Coil, T-Coil Loops are available.
Audio Description Devices
D-Scriptive is a state-of-the-art, wireless aid for the visually impaired guest which provides pre-recorded audio description to the individual receivers concurrent with the live performance. Devices are available to guests upon arrival at the theater. Please ask an Usher or House Manager for assistance. If planning for a Group, please contact us at 800-439-9000 to pre-reserve.
I-Caption is a state-of-the-art wireless visual aid that provides verbatim closed captions in real time. This fully automated system displays dialogue, lyrics and sound effects on a handheld display, assisting the hearing impaired guest to better understand the plot of the performance. Devices are available to guests upon arrival at the theater. Please ask an Usher or House Manager for assistance. If planning for a Group, please contact us at 800-439-9000 to pre-reserve.
Please be advised that strobe lights are used during the performance.
TDF Accessibility Programs
For theatregoers who are hard of hearing or deaf, low vision or blind, who cannot climb stairs or who require special seating accommodations or wheelchair locations, the Theater Development Fund obtains special seating according to need.
Please Click Here for more information.
Audio Description at Select Performances
For theatregoers with moderate to severe vision loss, a specially trained describer explains what’s happening on stage during pauses in dialogue. The describer uses a headset microphone, while individuals using the service listen through a receiver with a single earpiece.
Open Captioning at Select Performances
For patrons with slight to profound hearing loss, an electronic text display to the side of the stage shows what the actors are saying or singing and describes sound effects on stage in real time.
Sign Language Interpreting at Select Performances
For theatregoers who are Deaf and use American Sign Language as their primary means of communication, a team of experienced theatre interpreters stand to the side of the stage and translate what the actors are saying or singing into American Sign Language (ASL).
TDF Accessibility Program for Students (TAPS)
TAPS reaches out to school groups of young theatregoers with mild to severe hearing or vision loss by providing in class workshops and sending them to special sign language interpreted and open-captioned or audio-described performances of Broadway shows.
Autism Friendly Performances
TDF’s Autism Friendly Performances afford people with autism and their families and caretakers an opportunity to experience Broadway shows in a supportive and judgment-free environment. With slight modifications to sound and lighting, downloadable resources and supports, reduced ticket prices, and autism specialist staffing at each autism-friendly performance, TDF has pioneered the way for this under-served population. Please click HERE for more information.