Exchanges

For tickets purchased through Ticketmaster or at the theatre box office, exchanges can be made up until 48 hours before your originally scheduled performance.

Exchange Fee of $10
per ticket into a future performance.*

Exchanges must be made through your original point of purchase.

Please note: not all points of purchase allow exchanges.

You may request an exchange through Ticketmaster by logging into your account. Once you’re in, choose the order you need help with and hit the ‘Contact Us’ button.

If you did not purchase your tickets via Ticketmaster, please contact your original point of purchase. Please note: not all points of purchases may allow exchanges.

This policy is valid solely for performances of ALADDIN in New York City. This policy may change or be revoked without notice. Other restrictions may apply.

*Exchanges may be made for $10 per ticket being exchanged. Exchanges may be made for different performances of originally purchased production. Exchanges must be requested at least 48 hours prior to start of original performance. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blockout dates and other restrictions. Exchanges will be made through original point of purchase. For group sales, exchanges can only be made through the original Agent. Tickets purchased via 3rd party providers are subject to their exchange policies. Exchanges are made at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. New special offers may not be applied to exchanged tickets. Complimentary tickets and resold tickets are not eligible for exchange. Refunds are not available.